Frequently asked questions - and answers!

Mobility Hub Parkservice Austria GmbH, your partner for barrier-free parking! We are a Gmunden-based company specializing in digital parking management and digital parking space management. We use our technology to optimize parking spaces, multi-storey parking lots and underground car parks. We analyze parking space utilization and detect actual parking violations, among other things. The parking area is operated using state-of-the-art license plate recognition. No barriers, parking tickets, parking disks or control personnel - 100% customer-friendly

A parking space usage contract is concluded between the driver of the vehicle and Mobility Hub Parkservice Austria GmbH when the vehicle enters the parking space managed by us. We are typically commissioned by the owner or leaseholder of the space.

When driving in and out, the vehicle's license plate is scanned in compliance with the GDPR and a time stamp is recorded. The difference represents the parking time. The legal data protection requirements are complied with at all times. If, for example, the maximum parking time is exceeded, the vehicle owner data can be requested from the Federal Motor Transport Authority in order to initiate a follow-up of the violation.

The parking areas with digital license plate recognition are clearly marked and many signs indicate the license plate recognition. These are located at the entrance and exit as well as in the parking area. The general terms of use and information on data protection can be found on the signs.

Yes, license plate recognition also works in the dark, as the cameras are equipped with infrared light.

Yes, vehicles with foreign license plates are also recognized by the system. The country must be selected at the pay station during payment.

No, no permanent video recordings are made. Only the license plates are recorded. The detection range of the cameras is also focused exclusively on the license plate area of the vehicle. Persons are not recorded.

The data is stored and processed in Germany.

The recorded data includes:
- Image of the recorded license plate
- Recording of entry and exit times
- Transaction data incl. license plate number, date and time at ticket machines or parking apps

The recorded data includes personal information. It is ensured that all applicable data protection laws are complied with.

If you would like to receive a receipt for your parking transaction after the fact, please contact the chatbot. You can find it in the bottom right corner of our website. For future parking transactions in areas equipped with our system, you can obtain a receipt from the payment machine after payment. For transactions made through our online store or via mobile payment, the receipt will be automatically sent to you by email.

We do not register long-term parking permits ourselves. Therefore, please contact the responsible parking area administration.

In general, parking fees must be paid for all vehicles. At some parking lots, different parking fees apply to motorcycles, mopeds, etc., compared to cars. If different fees apply to motorcycles, etc., this information will be indicated on the on-site signage.

You are welcome to contact us via the "Received payment request?" field in the main menu. Before you use the form, we kindly ask you to read our FAQs. You may already find the answer to your questions there.

Please contact us via our chatbot (located at the bottom right) and provide us with your name, email address, phone number, and the parking space where you parked. Sometimes, other drivers find a lost ticket and turn it in. We will then contact you directly.

Mobility Hub Parkservice Austria GmbH ensures that parking spaces are only used for the purpose for which they were made available by the owners. With the help of our scanner-based license plate recognition, we ensure that parking space users adhere to the clearly signposted General Terms and Conditions of Use. As soon as a user violates these rules, for example by exceeding the maximum parking time or not paying for the entire parking time, we determine the vehicle owner's details and send a corresponding payment request. If you have received a request for payment from Mobility Hub Parkservice Austria GmbH, you have violated the terms of contract and parking conditions displayed in a parking area managed by us.

By entering a parking space managed by us, you accept the General Terms and Conditions of Use, which are clearly displayed. In the event of a breach of the contractual and parking conditions, we are entitled to send you a request for payment in the amount shown. If you do not comply with this request for payment, we reserve the right to take civil action.

No, you must make a separate transfer per file number, i.e. per payment request. Otherwise, your payment cannot be assigned uniquely and will be rejected by the system. The payment deadline will continue to run accordingly.

In this case, please contact our customer service team, providing the license plate number of the vehicle in question and the address of the parking lot where the parking violation occurred. To do so, please use our chatbot in the bottom right corner.

 It is possible that our letter was sent at the same time your payment was received, or that the payment reference was entered incorrectly. Please check your account for a possible refund from us or send us proof of your payment via the chatbot (bottom right). This must include the following information: reference number and account number, name and IBAN of the account holder, payment reference, and the recipient’s IBAN.

Our parking management is based on a digital recording of the license plate number at entry and exit.

You can log in to our service portal with the file number of the payment request and your license plate number and view the images of your license plate when entering and exiting the vehicle.

No, we do not currently offer installment payments.

Please use our self-service portal for your country to have your case reviewed. We may be able to grant an extension of the payment deadline.

Our license plate recognition works digitally. The license plate is automatically recognized, recorded and time-stamped upon entry and exit. The parking time is not checked by an inspector in the parking area. For this reason, it is not possible to record the parking time by reading the parking time on the parking disk.

The owner of the car park has commissioned us with digital car park management and digital parking space management. For this reason, we are entitled to send you the payment request, as a violation of the general terms of use has occurred. The police can only punish parking violations in public spaces and issue parking tickets. In private areas, this is the responsibility of the owner or a company acting on behalf of the owner. This also includes the retrieval of owner data from the Federal Motor Transport Authority. Mobility Hub Parkservice Austria GmbH specializes in the digital handling of parking space management and parking space management for private parking space owners.

It is not possible to only pay the parking fee afterwards. We would therefore ask you to pay your parking fee at the pay machine before leaving the parking area.

For newly installed parking spaces, it is possible that the system has not yet fully activated them for use by parkers. We therefore ask that you contact us via the chatbot in the lower right corner.

Entering the license plate number at the machine is a two-step process: First, enter the license plate number, then confirm it before proceeding to payment. This second step serves as a verification. However, we understand that typos can happen. Since the payment could not be automatically matched due to the incorrect entry, the system generated a payment request. We ask that you visit our self-service portal for your country to have your case reviewed individually.

In rare cases, owner information may not be transmitted correctly. We apologize for the inconvenience! Please provide us with the correct information via our self-service portal for your country . We will process your request immediately.

Common reasons include an incorrect reference number or a transfer amount that does not match. Please check your transfer details. If they match the payment request exactly, please contact us via our self-service portal for your country . If there are any discrepancies in the details, please also use the portal so that we can personally address your case.

By using this parking space, you enter into a contract in accordance with the posted terms and conditions. If you were not the driver at the time in question, please inform us of the driver’s identity or the group of individuals involved (in accordance with the Federal Court of Justice ruling of December 18, 2019, Case No. XII ZR 13/19). Please note that, as the owner, you may generally be held liable for any damage caused by your vehicle (Section 858(1) of the German Civil Code (BGB)). Please direct all written correspondence exclusively to our postal address:

Mobility Hub Parkservice Austria GmbH
Krottenseestraße 45
4810 Gmunden

If you were not the driver at the time of the incident, you can easily update the driver information online. To do so, please use our self-service portal for your country to enter the details of the person responsible

In the event of violations of the General Terms and Conditions of Use, all personal data of the vehicle owner and the driver of the vehicle relevant for the legal prosecution of the violation, in particular the recovery of a forfeited contractual penalty and/or the assertion of ownership and property protection rights ("tracking") will also be processed. Owner-related data (in particular name and address) is requested from the Federal Motor Transport Authority or foreign information offices by forwarding the license plate number ("owner query"). Driver data may be requested via the identified vehicle owner and also passed on to third parties (e.g. lawyers) for the aforementioned purposes.

Unfortunately, our system cannot record documents deposited in the windshield. Please note: Unfortunately, a (severely) disabled person's ID card does not automatically exempt you from the parking fee in private parking areas. The rules apply, which can be found on the signs/instructions on site. It is possible to activate your licence plate in some car parks in order to park there free of charge. Please follow the instructions on the signage.

In order for us to review your request on a goodwill basis, we need specific proof of the breakdown (location, date, time). Please submit this proof via our self-service portal for your country . Unfortunately, we cannot review your request for goodwill without the appropriate proof.

Our parking management system relies on capturing images of license plates upon entry and exit. No other photos or videos are taken. Furthermore, all data not relevant to the parking process is deleted in accordance with the GDPR.

Yes, data collection is strictly within the purpose and justification reasons on private land according to the GDPR. The information on data protection is clearly visible to you at the access points before you enter the area. The recordings of the license plate number are used to determine the parking time as well as the settlement of the parking fee due.

In the event of a violation of the contractual and parking conditions applicable in a car park managed by us, we are entitled to enquire with the Federal Motor Transport Authority about the owner of the vehicle in question. We expressly refer to this procedure in our letter.

Once you have settled the payment request, your data will be put into the automated deletion routine. Please note that for accounting reasons we are required to retain transaction evidence in accordance with our legal obligations. Regarding the retention of evidence, the retention runs until the expiration of our accountability obligations.

The technology we use is not video surveillance, but merely license plate recognition based on video technology. Only still images of incoming and outgoing license plates are displayed and collected, processed and stored in accordance with applicable data protection law.

We apologize for the error message. Before contacting us, please try the following: Clear your cookies and browsing history, clear your cache, and use the latest version of Google Chrome. Please try again using this link: Service Portal. If the error persists, please contact our chatbot (bottom right). Please specify which browser you are using, whether you are accessing the site on a mobile device or a PC, and ideally have a screenshot of the error message ready.