Here you will find all the answers to the most frequently asked questions about the Mobility Hub Parkservice GmbH online store. Click on the topic you have a question about in the navigation bar.
No, it is not possible to buy several parking tickets at the same time. However, several parking tickets can be purchased one after the other.
Yes, it is possible to purchase a ticket that is valid for two different license plates, if this has been set up by the operator.
Please note, however, that each ticket is only valid for one vehicle at a time.
No, it is not possible to extend your current parking ticket. However, you can buy a new parking ticket at any time, which will follow on from the old parking ticket.
Example: Your ticket ends on 15.06., then you buy a new one starting from 16.06..
Yes, you can cancel or change your parking ticket if the start date is still in the future or the date of purchase is less than 14 days in the past. To do this, you must complete the cancellation form contained in the GTC and send it to MHP, or write an e-mail to this effect. The refund usually takes 5 - 10 working days. Further details can be found in the GTC.
No, there is no refund if you leave the parking lot earlier than planned. The parking ticket purchased before the start of your stay applies.
After a successful booking, the customer receives a confirmation by e-mail, which also serves as proof of payment.
No, it is currently not possible to save your payment information for future purchases.
After successful payment, you will receive a booking confirmation by e-mail to the e-mail address provided at the time of payment.
First check the typed link for typing errors. If possible, copy the link into your browser instead of typing it in.
Please check whether you are on the login page or the registration page. If you have already created an account, you must log in via the login screen; you cannot log in via the registration form.
During the booking process, it is important to enter the correct license plate number, as the booked parking ticket is only valid for the specified vehicle. Incorrect details could result in the ticket not being valid. Please note that you will have to pay a penalty if you park with an incorrect license plate number, as the system assumes that you have not paid.
If you notice that you have entered an incorrect license plate number, please contact customer service. Changed license plates cannot currently be included in the reminder emails. Please note this.
Yes, the parking ticket remains valid until the end date, regardless of the specified start time.
The parking ticket is not transferable to other vehicles, not even to other vehicles of the customer.
Your payment information is secure in the online store. We use payment service providers such as Stripe (for Germany and Austria) and Datatrans (for Switzerland) to process payments. These providers use encrypted SSL or TLS connections to protect your data. You can recognize an encrypted connection by the address line of your browser, which changes to "https://", and by the lock symbol.
During payment processing, your data is transmitted to the respective payment service providers, who process it in accordance with their own data protection regulations. We have no influence on their data processing. If you have any questions or wish to exercise your data protection rights, please contact the relevant payment service provider directly.
Further information can be found in the data protection notices of the respective providers: Stripe, Shop Pay, secupay.
Immediately after booking, the customer receives a booking confirmation by e-mail.
Immediately after booking, the customer receives a booking confirmation by e-mail.
No, the start date and time of the ticket are set by you before purchase and cannot be changed afterwards.
No, with the exception of special tickets such as season tickets, there is no limit to how far in advance you can buy a parking ticket.
You can currently only request an invoice directly from customer service by sending an e-mail to info@mh-parkservice.de.
Germany: GooglePay, Apple Pay, credit card, instant bank transfer and link
Austria: GooglePay, Apple Pay, credit card, link and eps bank transfer
Switzerland: GooglePay, Apple Pay, credit card and TWINT
Verification ensures that you get access to special tickets that are not available to the general public. These tickets often offer special benefits such as lower prices or special validity periods tailored to your needs.
Your verification code is usually sent to you by your employer, landlord or the provider. The code can be, for example, your employee number, e-mail address or another unique identifier. You can obtain information on this from the parking space operator.
First check the code for typing errors. If the code still does not work, please get in touch with the relevant contact person at your company or the parking area operator to ensure that the code is correct. Alternatively, you can continue without verification and view the public tickets.
Yes, you can complete verification at any time via your profile in the online store. Simply click on the profile icon at the top right and select the verification option.
If you have inadvertently entered an incorrect but accepted code, please inform the responsible contact person at the parking space operator or your employer to correct the error. You can then carry out a new verification with the correct code.
Some online stores only display tickets to those who have successfully verified themselves. You can carry out verification at any time via your profile in the online store. Simply click on the profile icon at the top right and select the verification option.
Not all users of the online store receive a verification code. These codes are mainly used for special employee parking lots. If you have not received a code, you can purchase public parking tickets.
If you have inadvertently entered an incorrect but accepted code, please inform the responsible contact person at the parking space operator or your employer to correct the error. You can then carry out a new verification with the correct code.
Yes, you can continue to view and purchase public tickets even after verification. Verification simply adds special options that are relevant to you to your ticket offer.
If you would like to use a new parking space, you can carry out a new verification. To do this, go to the account overview in the online store and select the appropriate option.
Your personal information will be treated confidentially and will only be used for the verification process. For more details, please read the privacy policy in the Mobility Hub Parking Service Online Shop.
If you have any questions or problems, please get in touch with the responsible contact person in your company or the operator of the parking area. Mobility Hub Parking Service does not manage verification codes, but only provides the platform for purchasing tickets.