.png)
General Terms and Conditions of Mobility Hub Parkservice Austria GmbH for the online booking of parking services
As of November 11, 2025
The following General Terms and Conditions (“GTC”), in the version valid at the time of the respective booking, apply exclusively to the sale of parking services via the online shop of Flughafen Hannover-Langenhagen GmbH, Petzelstraße 84, 30855 Langenhagen (hereinafter referred to asthe “Provider”). The online shop is technically provided and operated by Mobility Hub Parkservice GmbH, legally represented by Managing Director Volker Brockmeyer, Nördliche Münchner Straße 27a, 82031 Grünwald, Tel.: +49 (0) 89 2778299 51, info@mh-parkservice.de, hereinafter referred to asthe “Operator.”
We recommend that you print out or save these Terms and Conditions, as well as any other legal and contractual documents, for your own records regarding the relevant transaction.
The contract texts for each business transaction are not stored in their entirety.
1.1. These Terms and Conditions apply to all contracts that the customer enters into for the items displayed in this online store (see Sections 2.3 and 2.4).
1.2. The incorporation of the customer’s own terms and conditions is hereby rejected, unless otherwise expressly agreed in writing with the customer.
1.3. For the purposes of these Terms and Conditions, the term“Customer”refers to both consumers and businesses.
1.3.1. A consumer within the meaning of Section 13 of the German Civil Code (BGB) is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity
1.3.2. A “business operator” within the meaning of Section 14 of the German Civil Code (BGB) is any natural or legal person, or any partnership with legal capacity, that acts in the course of its commercial or self-employed professional activities when entering into a legal transaction.
1.4. You may contact the provider by mail at the address for service: Flughafen Hannover-Langenhagen GmbH, Petzelstraße 84, 30855 Langenhagen, or via [parken@hannover-airport.de]. You can contact the operator by mail at the address for service: Mobility Hub Parkservice GmbH, Nördliche Münchner Straße 27a, 82031 Grünwald, or by phone at +49 (0) 089 2778299 51, info@mh-parkservice.de.
2.1. The provider is the contractual partner of the customers for the use of the parking area described in the product description; the provider is Flughafen Hannover-Langenhagen GmbH, Petzelstraße 84, 30855 Langenhagen.
2.2. In addition to these Terms and Conditions, the General Parking Terms and Conditions for the parking area specified in the product description also apply; these can be accessed at https://www.hannoverairport.de/fileadmin/user_upload/Parken_Terminalvorfahrten_AGB.pdf.
2.3. For the purposes of these Terms and Conditions, “Products” refers to all products and services that can be booked from the Provider via the online store. The online booking process and the processing of payments are handled by the Provider or by payment service providers commissioned by the Provider (“Payment Service Providers”).
2.4. Customers can book and pay for the following parking services through the online store:
Parking Credit Allocations: User groups authorized and activated for this purpose by the Provider (e.g., taxi operators, shuttle services, Uber…) may purchase parking credit allocations in the form of prepaid cards in accordance with these Terms and Conditions. Prepaid cards entitle the purchaser to use the parking facility specified in the product description with the respective activated license plate for the number of time-limited usage sessions specified in the product description. The customer is aware that they are personally responsible for adhering to the time limits for usage sessions and for staying within the quota of usage sessions, and that exceeding these limits may result in a contractual penalty in accordance with the terms of use applicable to the parking area.
3.1. The items displayed in the online store do not constitute legally binding offers by the seller to enter into a contract, but rather serve as an invitation to the customer to submit a binding offer to enter into a contract (known as an "invitatio ad offerendum" or "invitation to make an offer").
3.2. The customer submits a legally binding purchase offer for the selected item by clicking the “Place Order” button. The customer is bound by this purchase offer for fourteen days from the date the order is placed. The seller is under no obligation to accept the customer’s purchase offer.
3.3. The contract is not concluded until the operator receives the declaration of acceptance. Immediately after the provider receives the customer’s booking, an electronic order confirmation will be sent to the email address provided by the customer in the online store. This order confirmation serves both to document the booking and the provider’s fulfillment of its legal obligations pursuant to Section 312i(1) Sentence 1 No. 3 of the German Civil Code (BGB), as well as to constitute the provider’s acceptance of the contract.
4.1. Pursuant to Section 312i(1), first sentence, item 2 of the German Civil Code (BGB), in conjunction with Article 246c, item 1 of the Introductory Act to the German Civil Code (EGBGB), the provider must make available to the customer the individual technical steps leading to the conclusion of the contract.
4.2. Starting the booking process:
4.2.1. The booking process is completed by filling out and submitting the booking form.
4.2.2. The customer must enter their vehicle’s license plate number in the designated field. The system will then display the available parking spaces. The customer can now select the desired space. If they wish to reserve the selected space, they must click “Pay Now.”
4.3. Selecting a payment method and completing the booking process.
4.3.1 By clicking the “Pay Now” button, the customer leaves the online store interface and is redirected to the portal of the payment service provider commissioned by the provider. Finally, the customer can select the payment method during the booking process. The customer then receives an overview of the items to be booked, as well as key contract information, particularly the total price. The respective terms and conditions and privacy policy of the payment service provider apply.
4.3.2. By clicking the “Pay” button, the customer can now complete the booking process, thereby submitting a legally binding offer to enter into a contract.
5.1. The customer represents and warrants that he or she is of legal age and will provide all information necessary for the performance of the contract truthfully, and will promptly notify the company of any changes relevant to the contractual relationship, in particular a change of address or name.
5.2. Booking processing and communication generally take place via email as part of an automated booking process. The customer must therefore provide a valid email address for booking purposes, at which emails sent by the Provider or by the Operator on behalf of the Provider can be received. In particular, it is also the customer’s responsibility to ensure that access to emails sent by the provider or the operator on behalf of the provider is not impeded by the use of a spam filter or similar technical measures.
5.3. The Customer shall not disclose their customer account, password, or other login credentials to third parties, and in particular shall not share them with such parties.
5.4. The customer acknowledges that, during the booking process, they must provide the correct license plate number of the vehicle they intend to use or have used to access the parking area. It is not possible to transfer the purchased parking services to a different license plate.
6.1. The prices listed in the online store are total prices (final prices), meaning they include all price components, including the applicable sales tax.
6.2. Bookings for parking services are processed exclusively using the following payment methods: credit card via the payment service provider Stripe
7.1. The Provider shall be liable to the Customer in all cases of contractual and non-contractual liability for damages or reimbursement of futile expenses arising from willful misconduct or gross negligence, in accordance with the provisions of applicable law.
7.2. In all other cases, the Provider shall be liable—unless otherwise provided in Section 7.3—only for a breach of a contractual obligation whose fulfillment is essential to the proper performance of the contract and on whose compliance the Customer may reasonably rely (a so-called cardinal obligation), and such liability shall be limited to compensation for foreseeable and typical damages. In all other cases, liability is excluded, subject to the provision in paragraph 3.
7.3. The Operator’s liability for damages resulting from injury to life, limb, or health, and under the Product Liability Act, remains unaffected by the foregoing limitations and exclusions of liability.
7.4. The limitations of liability set forth in this Section 7 also apply in favor of the operator and other agents of the provider.
The Provider and the Operator, as well as their licensors where applicable, hold copyrights to the images, videos, and text in the online store or have the right to use images, videos, and text provided by third parties. Any use of these images, videos, and text by third parties therefore always requires prior authorization from the Provider.
9.1. Information regarding the Provider’s privacy policy is available at [www.hannover-airport.de/sonderseiten/datenschutz ].
9.2. The operator is solely responsible for the technical operation of the online store. Further information regarding the operator’s data processing practices is available at https://www.mh-parkservice.com/datenschutz.
9.3. In the context of data processing on behalf of a controller within the meaning of Article 28 of the GDPR, the Operator, as the technical operator of the online store, transfers the data entered by the user into the respective input form to the Provider—as the contractual partner of the respective user—for the provision of the parking services described in Section 2.4, to the Provider as the contractual partner of the respective user for the use of the parking space described in the product description, as well as for the purpose of payment processing by the Provider or to the payment service provider selected by the Provider.
10.1. Any contract for parking services concluded in accordance with these General Terms and Conditions is governed exclusively by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If the customer is a consumer and has their habitual residence abroad, the mandatory provisions of that country remain unaffected. The language of the contract is German.
10.2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive venue for all disputes arising directly or indirectly from the contractual relationship shall be the provider’s place of business.
The provider has not adopted any code of conduct within the meaning of Article 246c(5) of the EGBGB.
The provider is neither obligated nor willing to participate in consumer arbitration.